It is highly recommended that you always keep PowerConf S330's firmware up to date in order to ensure peak performance. To update PowerConf 330's firmware, please install the AnkerWork PC software via this link  and check for the latest software updates by going to Settings > Firmware Upgrade.

If the above steps do not help, please contact Anker customer support by email at support@ankerwork.com for further assistance. Please make sure to mention that you have tried the steps in the FAQ so that our agents do not ask you to repeat these steps.