What to do if the ethernet connection drops during a video/call meeting?
When you connect an ethernet cable to the adapter/hub/dock's ethernet port but the ethernet connection will drop constantly during a video/call meeting, the issue may lie in the connected laptop, meeting App, ethernet cable, router, or adapter/hub/dock.
Here are some troubleshooting tips that may help locate and resolve the problem.
For the laptop: - Configuring Speed and Full Duplex in Windows, choose 1Gbpd Full Duplex Here is a video for your reference: https://www.youtube.com/watch?app=desktop&v=km4lbL-JP74&feature=youtu.be - If your laptop is a Macbook with an Intel chip or a Windows laptop, please update the ethernet driver to see whether it helps:
For a device using an ASIX ethernet chip, please download the following driver: https://www.asix.com.tw/en/support/download Select ""Software&Tools""--Select ""Drivers""--Select ""USB Ethernet ICs"" --Select ""AX88179"" --Download the corresponding drivers for your OS - If your laptop is MacBook with the M1 chip, please renew the Mac OS system to the latest version; - Try this device with a different laptop and see if the issue persists;
For the meeting App: - Try a different video meeting APP to see whether the problem persists;
For the ethernet cable: - If possible, plug your ethernet cable directly into the ethernet port of your laptop and see if you get a stable internet connection; - Try a different ethernet cable;
For the router: - Try a different router;
For the adapter/hub/dock: - Try with a different device to see whether you can get a stableinternet connection;
If all of the above tips cannot help you locate and resolve the problem, please directly contactAnker Customer Support for further assistance. Please briefly mention the tips you already tried so that a solution will be provided faster.
What to do if the ethernet connection drops during a video/call meeting?
