What to do if the Adapter/Hub/Dock's ethernet port does not work?
When you connect an ethernet cable to the adapter/hub/dock's ethernet port but your laptop cannot recognize a wired internet connection, the issue may lie in the connected laptop, ethernet cable, router, or adapter/hub/dock.
Here are some troubleshooting tips that may help locate and resolve the problem.
For the laptop: - If your laptop is a Macbook with an Intel chip or a Windows laptop, please update the ethernet driver to see whether it helps:
For a device using an ASIX ethernet chip, please download the following driver: https://www.asix.com.tw/en/support/download Select ""Software&Tools""--Select ""Drivers""--Select ""USB Ethernet ICs"" --Select ""AX88179"" --Download the corresponding drivers for your OS - If your laptop is MacBook with the M1 chip, please renew the Mac OS system to the latest version; - Try this device with a different laptop and see if the issue persists;
For the ethernet cable: - If possible, plug your network cable directly into the ethernet port of your laptop and see if you get a stable internet connection; - Try a different ethernet cable;
For the router: - Try a different router;
For the adapter/hub/dock: - Confirm if this device’s LED light is on when it's connected to a laptop; - Try with a different device to see whether you can get a wired internet connection;
If all of the above tips cannot help you locate and resolve the problem, please directly contactAnker Customer Support for further assistance. Please briefly mention the tips you already tried so that a solution will be provided faster.
What to do if the Adapter/Hub/Dock's ethernet port does not work?
